Refunds & cancellations

Perishable goods are final sale

Because our products are perishable baked goods, we do not accept returns or offer discretionary refunds on completed orders. Please review your items, flavors, quantities, ingredients, and delivery details before paying. Accepted cancellations and refunds required by law are explained below.

A problem with your order?

Email samarsdelights@gmail.com as soon as you notice an issue. Include your order number, what happened, and clear photos of the affected product and packaging. For shipping damage, a photo of the shipping label can also help. If photos are unavailable, explain what happened so we can still review your concern.

Please do not send food back. Keep any relevant packaging and follow safe food handling practices. Do not eat anything you believe may be unsafe.

We review each concern individually and will work with you toward an appropriate solution, which may include a replacement, credit, or another resolution depending on the circumstances. Contacting us does not automatically guarantee a refund or replacement. Requests and documentation requirements do not limit any remedy you are entitled to by law.

Order details, collection & storage

We do not ordinarily provide discretionary refunds for a change of mind, personal taste preferences, customer-selected items or flavors, an incorrect address supplied by the customer, missed pickup or collection, or damage caused by improper handling or storage after receipt.

Delivery or quality concerns are still reviewed on their facts. This policy does not excuse an error by Samar’s Delights or remove rights that applicable law gives you.

Customer-requested cancellations: 10% fee

To request a cancellation, email samarsdelights@gmail.com with your order number as soon as possible. We will confirm whether the order can still be canceled. A request is not a confirmed cancellation until we acknowledge it in writing.

Every customer-requested cancellation that we accept is subject to a fee of 10% of the amount paid for the canceled products, after discounts. Tax and shipping are excluded from the fee calculation. For example, canceling $100 of products carries a $10 fee, even if the original order also included shipping.

For an accepted cancellation, the amount paid for the canceled products is returned less this fee. Unused shipping charges and applicable tax are returned or adjusted as appropriate. We will confirm the canceled items, fee, and refund amount with you. Any monetary refund is returned to the original payment method, subject to processing time by the payment provider.

Leaving Stripe checkout or closing the browser before payment does not place a paid order and does not incur a cancellation fee.

When the fee does not apply

We do not charge the cancellation fee when Samar’s Delights cancels because we cannot fulfill the order, or when a refund without that deduction is required by law. Any required refund will include the amounts the law requires, and we will not replace it with mandatory store credit.

This policy preserves your applicable consumer rights, including rights relating to defective, incorrect, or unfulfilled orders. If a provision conflicts with a mandatory legal requirement, that requirement controls.