Samar’s Delights — Store Policies Version 2026-10-09.1 | Updated October 9, 2026 Terms of Service The details that apply when you shop with Samar’s Delights. Shopping with us These terms govern purchases from the Samar’s Delights website. Our Refunds & Cancellations policy is part of these terms. Our Privacy Policy explains how we handle personal information. Please review these policies before continuing to payment. You must be legally able to make a purchase and authorized to use your payment method. Provide accurate order, contact, and delivery details. If you spot a mistake, contact us as soon as possible at samarsdelights@gmail.com. Orders, prices & payment Prices are in U.S. dollars. Review your products, quantities, flavor selections, fulfillment method, and the total shown before completing payment. Shipping and any applicable taxes or other charges are disclosed before the final payment step. Payment is handled through Stripe. An order is not paid simply because you open or leave the payment page. Keep your order confirmation for your records. If an item becomes unavailable or we cannot fulfill your order, we will contact you and provide any refund required by law. We will not charge a higher price or substitute a materially different product without your agreement. Prices and availability may change for future orders. An update to the website does not change the agreed price of an order you have already placed. Handmade products & ingredients Our baked goods are handmade. Appearance, color, shape, and decoration can vary from the photographs. Product descriptions and the choices confirmed with your order describe what you are buying. Review each selected product’s ingredient and allergen information before ordering, including each flavor in an assortment. Contact us before purchase if you have an allergy or dietary question; an order note alone does not confirm that we can accommodate it. Do not assume that an item is free of an allergen unless we have expressly confirmed the relevant information. Shipping & local pickup Current shipping fees, eligibility, dispatch information, and pickup instructions appear on our Shipping & Pickup page and during checkout. Products marked pickup only cannot be shipped. For pickup orders, wait for our ready message and confirmed collection details before visiting. Carrier transit times are estimates unless we expressly agree otherwise. Enter a complete, accurate address and arrange prompt collection and appropriate storage of perishable goods. Tell us promptly about a missing, damaged, incorrect, or delayed order so we can review it. If we cannot ship within the timeframe we promised, we will give the delay notice, cancellation option, and refund required by applicable law. If we cannot fulfill an order, we will refund the unfulfilled portion as required, without a cancellation fee. We do not treat carrier involvement as a waiver of your legal rights. Returns, problems & cancellations Baked goods are final sale and cannot be returned. Customer-requested cancellations we accept carry a 10% fee on the canceled products’ price after discounts, excluding tax and shipping. Refunds required by law are unaffected. If something is wrong with your order, email us with your order number, a description, and helpful photos of the product and packaging. We review concerns individually and work with customers toward an appropriate solution. The full Refunds & Cancellations policy explains the process and exceptions. Accounts & responsible use An account is optional for shopping. Keep your account credentials secure and contact us if you suspect unauthorized access. Do not use the site for fraud, attempt to access another person’s information, or interfere with the store’s operation. Website content, photographs, and branding belong to Samar’s Delights or their respective owners. You may use the site for personal shopping; other use of protected content requires permission or another lawful basis. Your rights & policy updates Nothing in these terms or our other policies excludes rights or remedies that cannot lawfully be limited, including rights relating to incorrect, defective, or unfulfilled orders. No policy requires you to accept store credit instead of a refund to which you are legally entitled. We may update these terms for future use and orders by posting a new version and date. The version accepted with your order remains the version applicable to that order. Questions about these terms can be sent to samarsdelights@gmail.com. Refunds & cancellations Baked with care. If something isn’t right, please tell us. Perishable goods are final sale Because our products are perishable baked goods, we do not accept returns or offer discretionary refunds on completed orders. Please review your items, flavors, quantities, ingredients, and delivery details before paying. Accepted cancellations and refunds required by law are explained below. A problem with your order? Email samarsdelights@gmail.com as soon as you notice an issue. Include your order number, what happened, and clear photos of the affected product and packaging. For shipping damage, a photo of the shipping label can also help. If photos are unavailable, explain what happened so we can still review your concern. Please do not send food back. Keep any relevant packaging and follow safe food handling practices. Do not eat anything you believe may be unsafe. We review each concern individually and will work with you toward an appropriate solution, which may include a replacement, credit, or another resolution depending on the circumstances. Contacting us does not automatically guarantee a refund or replacement. Requests and documentation requirements do not limit any remedy you are entitled to by law. Order details, collection & storage We do not ordinarily provide discretionary refunds for a change of mind, personal taste preferences, customer-selected items or flavors, an incorrect address supplied by the customer, missed pickup or collection, or damage caused by improper handling or storage after receipt. Delivery or quality concerns are still reviewed on their facts. This policy does not excuse an error by Samar’s Delights or remove rights that applicable law gives you. Customer-requested cancellations: 10% fee To request a cancellation, email samarsdelights@gmail.com with your order number as soon as possible. We will confirm whether the order can still be canceled. A request is not a confirmed cancellation until we acknowledge it in writing. Every customer-requested cancellation that we accept is subject to a fee of 10% of the amount paid for the canceled products, after discounts. Tax and shipping are excluded from the fee calculation. For example, canceling $100 of products carries a $10 fee, even if the original order also included shipping. For an accepted cancellation, the amount paid for the canceled products is returned less this fee. Unused shipping charges and applicable tax are returned or adjusted as appropriate. We will confirm the canceled items, fee, and refund amount with you. Any monetary refund is returned to the original payment method, subject to processing time by the payment provider. Leaving Stripe checkout or closing the browser before payment does not place a paid order and does not incur a cancellation fee. When the fee does not apply We do not charge the cancellation fee when Samar’s Delights cancels because we cannot fulfill the order, or when a refund without that deduction is required by law. Any required refund will include the amounts the law requires, and we will not replace it with mandatory store credit. This policy preserves your applicable consumer rights, including rights relating to defective, incorrect, or unfulfilled orders. If a provision conflicts with a mandatory legal requirement, that requirement controls. Privacy Policy How Samar’s Delights handles information when you browse, order, or get in touch. Information we handle We collect information you provide to run the store and serve your order. This includes: - Order and delivery information: your name, email, phone number, shipping address when needed, items, flavor selections, quantities, fulfillment choice, and order notes. - Order records: prices, payment status, payment and order identifiers, fulfillment updates, and the policy version and acknowledgement time associated with checkout. Opening checkout can create an order record even if payment is not completed. - Account information: email, sign-in and verification information, and optional email preferences. Our authentication provider handles account credentials. If an external sign-in option is offered and you use it, information it provides is governed by the permissions you grant. - Communications: messages, photos, and other information you choose to send about an order or question. Send only what is needed; do not email card details or passwords. - Technical information: our hosting, security, payment, and other service providers may process IP addresses, browser or device information, request logs, and session information to operate and protect their services. How we use information We use information to process and fulfill orders, coordinate shipping or pickup, send order updates, provide customer service, maintain accounts, prevent misuse, troubleshoot the store, and keep business records. We also use it when necessary to meet legal obligations or handle disputes. If you choose optional marketing updates, we use your contact information and preference for those updates. Marketing permission is separate from accepting our purchase policies. Changing a marketing preference does not stop necessary messages about an order or your account. Service providers & disclosures Information is shared as needed with providers that support the store, including: - Stripe for hosted checkout and payment processing. Payment details are entered with Stripe; this storefront does not receive or store full card numbers or card security codes. - Google Firebase for customer accounts, authentication, email verification, and password reset messages. - Supabase retains previously stored account and email-preference records during our transition to Firebase. - OpenAI Sites and Cloudflare for website hosting, application data, email preferences, and storage. - Resend and our business email services for order and customer-service communications. - Shipping carriers and authorized people helping us prepare, deliver, and support orders. - Other recipients when disclosure is required by law or reasonably necessary to protect rights, prevent fraud, or respond to a legal process. Each provider may also process information under its own applicable terms and privacy policy. Cookies & browser storage The site uses browser storage to remember your bag, checkout details during a session, and sign-in state. Payment, authentication, and hosting services may also use cookies or similar technologies for their services and security. Clearing or blocking this storage can remove saved details, sign you out, or affect checkout. The current storefront is not configured with advertising pixels or cross-site advertising integrations. We do not use it to sell personal information. We will update this policy if the store’s practices change. Keeping & protecting information Retention depends on the type of information and why it is needed. Order, payment, and related communications may need to be kept for fulfillment, accounting, disputes, fraud prevention, and legal obligations. Closing an account or withdrawing marketing permission does not automatically erase records we still need for those purposes. We use access controls and service-provider safeguards to help protect information. No online service can promise absolute security. Providers may process information in the United States or other locations where they operate. Your choices & requests You can shop without creating an account. If you have an account, you can manage optional email updates in your account preferences. You may also email samarsdelights@gmail.com to ask about your information, correct details, request access or deletion, or withdraw a marketing preference. Depending on where you live and which laws apply, you may have additional rights over your personal information. We may need to verify your identity before acting and may retain information where permitted or required. If we cannot fulfill a request, we will explain the reason and any available next steps. Please do not send unnecessary sensitive documents with an initial request. Children This store is intended for purchases by adults or with a parent or guardian’s involvement. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address it. Questions & updates Contact Samar’s Delights at samarsdelights@gmail.com with privacy questions or requests. Updates will be posted here with a revised date, and we will provide any additional notice or choice required by applicable law.